Frequently Asked Questions

1. How much does erWin cost?
The price for erWin depends on your selected subscription. There are three types of subscriptions: one day, one month, or one year.

2. How do I get my password?
The password will be sent to your email address shortly after successful registration.

3. Forgot your password?
Click on Password Forgotten? Follow the instructions and click Submit. You will receive a new password by email, which you can change again once you log in.

4. Log in failed?
Verify the correct entry of your email address and password. The password is case sensitive.

5. Problems with Acrobat Reader
To use erWin you need Internet Explorer 6.0 or higher. You also need the Adobe Acrobat Reader. If you have problems opening and viewing PDF documents in erWin, verify the following:
  • Are you logged in?
  • Is your subscription active and valid?


6. The document can be opened, but only one page is legible.
Using older versions of Acrobat Reader can result in problems when reading documents. Please install the latest version of the Acrobat Reader.

7. Can I use erWin with other browsers?
ErWin currently supports only Internet Explorer. Other browsers may work, but are not officially supported.

8. Why can order forms not be opened?
For opening order forms you need Adobe Acrobat Reader.

9. How often is erWin updated?
erWin is updated continuously.

10. What can I do when my documents can no longer be opened despite an active subscription?
a) Forgot password for opening of documents:
Click on Password Forgotten? and follow the instructions.

b) After hardware replacement or data loss:
Please contact erWin support.

11. What is the time span between order and activation?
Usually only a few seconds.

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This page provides answers to the most frequently asked questions regarding erWin.

Still need help? Please contact erWin Support.